AIIMS Rishikesh intends to provide services to citizens through Common Service Centres (CSC) which are easily accessible. Services from different departments are brought under one umbrella at any CSC. Some of the services are also made available through online portal. It utilizes backend computerization to e-enable the delivery of services and ensures transparency and uniform application of rules. The project involves integrated and seamless delivery of services to public by automation, integration and incorporating Business Process Re-Engineering(BPR) where ever required. In a nutshell Patient Portal hosted by NIC is a tailor made program for minimizing effort and time to provide prompt and effective services to the public.